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| Go mobile with government m-services |
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Government
m-services were featured
at the Public Service Exhibition held
in November. |
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Need to find out the latest traffic conditions
at the checkpoints before making your way
there? Want to be notified via Short Message
Service (SMS) when your road tax or passport
is due for renewal? Or find out how our Team
Singapore athletes fare at the Asian Games in
Doha this December?
All this information is now, literally, at your
fingertips. Thanks to the concerted efforts by
all agencies to make government information
and services accessible via mobile phones.
Singapore has one of the world’s highest
mobile penetration rates at 101.5% (as at
end-September 2006). The mobile channel
extends the reach of government information
and services to our customers. Today, citizens
and businesses have mobile access to 150
government information and services.
For example, the public can check their personal Central
Provident Fund (CPF) account information, contribution
history and property and investment information on their
mobile phones. National Servicemen (NSmen) can use
m-services to book their Individual Physical Proficiency
Test dates and to notify the Ministry of Defence of overseas
trips. And motorists can check Certificate of Entitlement
results or find out the latest traffic conditions, road
tax payable and more via their mobile phones.
The full list of mobile government services
can be found at www.ecitizen.gov.sg/mobile.
By 2008, customers can look forward to at least
300 mobile government services that will
include the notification of monthly CPF
contributions, enquiry on CPF nomination
status, application for exit permits for NSmen
and mobile event registration. Even lawyers
will be able to make use of a 3G video conferencing
system to facilitate court hearings.
In addition, a common SMS number 74688
(SGOVT) and format has been implemented
for new SMS-based government m-services,
so that customers will not have to remember
an array of SMS numbers and formats for
accessing different SMS services.
This SMS number serves as the common
number for m-services such as alerts,
notifications and transactions in future.
At the Public Service Exhibition held in
November, government m-services were
featured to increase the public’s awareness.
Feedback received was positive and many
said that they would use it.
Said one member of the public, Madam Lim:
“It’s useful and saves time; reminders are
good!”
Another visitor, a civil servant, said: “I think it’s
cool and innovative.” |
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By Adrian Goh, IDA
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