“Service”
is a core value of the Public Service. In many ways,
service defines the mission of the Public Service.
Service is about being accountable to our citizens
and customers, and going the extra mile for them.
The Public Service celebrated the PS21 Star Service
Award winners at a ceremony on 10 February 2006.
Seventy-seven officers from across the public sector
were nominated for the PS21 Star Service Awards,
out of which five were conferred the PS21 Distinguished
Star Service Award.
But manifestation of excellent service should not
be apparent only on a particular day. Nor should
excellent service be recognised only once a year.
As Chairman Quality Service Committee Tan Yong Soon
puts it, service should be a way of life for all
of us.
Service is certainly a way of life for the Housing
and Development Board (HDB), which is probably one
of the most recognised statutory boards in Singapore.
HDB was the first organisation in Singapore to be
assessed under an integrated framework by SPRING
Singapore, and successfully secured three Singapore
quality assessments at one go — Singapore
Quality Class re-certification, Singapore Innovation
Class and Singapore Service Class. HDB also recently
launched a service tagline: M.A.G.I.C. (Making A
Great Impression on Customers). Many significant
service initiatives have also been launched, e.g.
providing on-site, personal service to buyers of
new flats, and developing e-services to bring more
convenience to citizens interacting with HDB. We
bring to you the service initiatives of HDB in this
issue of Challenge.
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The PS21 Star Service
Award honours exemplary service providers
across the Public Service. |
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The Singapore Public Service is gearing itself for
Singapore 2006 (S2006) — a series of international
events and conferences to be held in the later half
of this year. There will be 16,000 delegates and
visitors from 184 countries visiting Singapore.
More than 15 inter-agency committees and workgroups
comprising over 6,000 public officers have been
hard at work preparing for S2006, which will showcase
Singapore as a vibrant, progressive city with endless
opportunities for local and foreign businesses and
interest groups alike.
Is your agency ready to show these visitors what
great service is all about? Will Singapore and the
Singapore Public Service leave a great impression
on these visitors? Are you ready for the challenge?
Melissa Cheah Editor, Challenge |
