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| Service star: Stanley Conceicao |
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For Stanley Conceicao, it seemed like just another
day at the Singapore Armed Forces (SAF) Personal
Services Centre where he is responsible for upkeeping
SAF chalets when he received an overseas call.
Mr Conceicao leant that the father of a serviceman
had passed away in an SAF bungalow overseas. Both
father and son were on holiday together. Mr Conceicao
immediately got in touch with the serviceman.
“Knowing the depressed state he was likely
to be in, I wanted to try to calm him down and offer
him whatever help I could,” he said.
Mr Conceicao expressed his condolences and asked
the serviceman if he needed help relaying the news
to his relatives or unit in Singapore.
Finally, Mr Conceicao asked his boss for permission
to send a wreath to the wake and to refund the charges
for the bungalow stay. Both requests were granted.
Receiving the MINDEF Star Service Award, says Mr
Conceicao , has built up his confidence in his ability
to handle customers and has inspired him to aim
for even higher heights of customer satisfaction.
Mr Conceicao also won the D’eXecutive Services
Star Service Award in April 2005. |
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By
MINDEF
Next: Service star:
Clarance Tan |
