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| Do more with one kiosk |
| |
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| With
the one-stop kiosk, you can pay
for library charges, check your
records and top up your CashCard,
without having to queue at multiple
stations. |
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Previously, the kiosks
deployed in the library were individual stations
for specific services such as the Borrower Enquiry
Station, Membership Registration Kiosk and the Multimedia
Prepayment Top-up stations.
Today, the new Library e-Kiosk, a self-service station,
enables library users to perform various transactions,
such as paying for outstanding library charges and
fines, checking their records and topping up their
CashCards, without having to queue at multiple stations.
The Library e-Kiosk replaces the above individual
stations and provides greater flexibility for libraries
to decide on the type of services to be offered
at anytime, based on operational needs.
Piloted at Jurong Regional Library in 2004, the
kiosk has since been introduced at the Bukit Merah
Community Library and the Tampines Regional Library.
The New National Library at Victoria Street will
have 18 units. There are plans to roll it out in
other Community and Regional Libraries thereafter.
Customer feedback has been positive so far. Users
were pleased with the variety of payment modes available
— NETS, CashCard, Pre-Paid Account and Ez-link
card.
Customers were also won over by the intuitive interface,
ease of use and ergonomic touch screens. And the
consistent customer interface and experience contribute
to easier navigation.
Service delivery is also faster. For example, it
takes five minutes for someone to register with
the library at the kiosk as compared to 15 minutes
over the counter.
The kiosk also increases staff productivity, reduces
operational cost, optimises the National Library
Board’s (NLB) IT resources and offers new
services to customers with minimal delay.
NLB has plans to enhance the kiosks by adding more
services such as the following:
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• |
Programme
registration and event booking: users will
be able to search for an event/programme organised
by the library and make reservations |
| • |
Library Layout: users
will be able to easily locate items on an
online map that shows both their current and
desired destinations |
| • |
Cybrarian Guide: users
will be able to seek the librarian’s
assistance via a handset |
| • |
OPAC: the library book
catalogue will be made available |
| • |
e-Survey: the library
will be able to conduct short customer surveys |
| • |
Library FAQ: users will
be able to browse common questions on library
services |
| • |
Mobile Device Support
and Download: members will be able to download
selective library content to their mobile
devices |
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| By
NLB |
