The Singapore Public Service Corporate Statement

Building an effective public service that works for the good of the people and Singapore is always a high priority. Sustaining and continuously infusing all public officers with that sense of purpose, and the values and beliefs which the Public Service stands for becomes a critical challenge. The Corporate Statement, therefore, reminds us of our higher mission and provides us with the basic values and points of reference with which to rally together towards meeting the challenges of the coming years.

Our Mission

• We work with the elected government to shape Singapore's future, forge a common vision among Singaporeans and transform the vision into reality.
• We safeguard the independence, sovereignty, security and prosperity of Singapore.
• We uphold justice and equality, guided by the principles of incorruptibility, meritocracy and impartiality.

Our Goals

We build a dynamic, successful and vibrant nation of excellence, with a safe, secure and stable environment. We create the best conditions for Singapore to succeed and for Singaporeans to attain high standards of living. We foster a cohesive and harmonious society, based on respect, care and concern for fellow citizens.

Our Customers

• We provide quality service - responsive, efficient and courteous.
• We treat our customers fairly and honestly, holding to high standards of professionalism, integrity and conduct.
• We do our best to help our customers and meet their needs.

Our Staff

We value our staff. We maximise their potential through continuing training and development. We encourage them to continuously improve their knowledge, skills and capabilities. We offer our staff challenging and worthwhile responsibilities. We expect them to show commitment, resourcefulness and enterprise. We provide them the tools, resources and environment to do a good job. We require our staff to work well with others. We can develop sound plans and implement them effectively only when people at different levels with diverse abilities work closely together.

Our Beliefs

• Respect for individual staff members is the first prerequisite for outstanding service and wholehearted commitment.
• Change is essential for continuously maintaining and improving Singapore's international competitiveness in the global economy.
• Excellence drives us to be the best that we can be in all that we do.
• Learning from others, from feedback and from mistakes is the best way to benefit from experience.
• Leadership which is bold, discerning and open to new ideas and insights is crucial for steady progress and superior achievement.

We work together for a first-class Public Service - capable, innovative and forward-looking - one of the best in the world - worthy of Singapore.