The CEO of the
Housing and Development Board (HDB) thinks that
work and play can and should go hand in hand. To
make his point, he even performed in a fun-filled
skit entitled “We Play to Make Your Day”!
CEO Niam Chiang Meng and the senior management
of HDB surprised their front-line service staff
and invited guests from various public organisations
when they took to the stage on HDB’s sixth
Quality Service Day (QSD) held on 8 September
2004.
In the skit, Mr Niam acted as a helpful stall
owner who helped a lost lady and demonstrated
great service delivery.
The in-house production was very well received
and ended on a high note with thunderous claps
and laughter from the audience.
“Novel and a first in the history of HDB,
the skit was intended to create a surprise element
and was the special highlight of this year’s
QSD. It also conveyed the message of the four
important principles of the FISH! Philosophy across
to our front-line staff in a fun and entertaining
way,” said QSD 2004 Organising Committee
Chairman Cheong Seng Meng.
The four principles of FISH! Philosophy —
Play, Be There, Make Their Day, and Choose Your
Attitude — are taken from a book entitled
FISH!. The principles were central to
the theme and programme of QSD 2004.
Explained Mr Cheong: “The importance of
being there, choosing a positive attitude, and
making the day for our colleagues and customers
was promoted and reinforced at a fun setting to
our front-line and customer service staff. With
this start, it is hoped that the FISH! Philosophy
would be gradually embraced and institutionalised
in HDB.”
Another highlight of the day was the Fish Mart,
a games carnival which saw participants having
a lot of fun and winning attractive prizes.
There was also a stall that screened a short
video on how the four principles can help create
a work environment where people choose to bring
energy, passion and a positive attitude to work
each day.
QSD 2004 was also the occasion to honour HDB’s
service providers. Five front-line staff, who
had received compliments from external customers
for their exemplary services, were conferred the
prestigious Staff-of-the-Moment Achievers Club
Award.
Leading by example, the CEO, deputy CEOs and
other senior management staff also took their
positions at the front-line counters at HDB Hub
and branch offices and handled customers for an
hour. |
