Challenge September 2004 - Last updated 210904 About Challenge l Contact Us l PS21 Website  
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No Wrong Door!
The No Wrong Door Policy is one of two new initiatives for raising service levels throughout the Public Service. The Mystery Customer Audit is the other. Read all about them in this cover story. Also get to know two deserving winners of the Excellence in Public Suggestions Award.
 
 
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Help to cry
Do you know that you can make a difference to people by helping them to cry?
 
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‘Play poker, not roulette’
Why did a permanent secretary “encourage” public officers to gamble?
 
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Learning to deliver service with a smile
When the Housing and Development Board ran a workshop for its front-liners, it threw open its doors to public officers from five other agencies. Everyone had fun learning how to deliver first-class service.
 
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Fight obesity
Learn how to calculate your Body Mass Index (BMI) and gain tips on managing your weight.
 
 
Work-life balance sheet: What’s your score?
Won’t you like to know how you fare in balancing your work and family/personal life? Take this test and find out now!
 
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Ready for challenges
Lalitha Kurupatham, who investigates outbreaks, is ever poised for action. You’re wrong if you guessed she’s from the army or the police force.
 
   
 
 
Cost conscious at the Subcourts
The Subordinate Courts attributes its success in cutting costs to seven key factors. Find out what they are.
Full Story
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Help for ex-inmates
You’ve seen the advertisements for the Yellow Ribbon Project. Now read about a WIT project that has helped ex-inmates seeking job placements.
Full Story
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Making all government websites friendlier
A set of standards for designing government websites will soon make online navigation a seamless experience.
Full Story
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This month's quiz plus the
answers and winners for the August 2004 quiz.

Full Story
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We would like to hear your views and suggestions on the cover story,
No Wrong Door!”. Please write to the Editor of Challenge at PS21 Office,
The Treasury, 100 High Street, #02-02, Singapore 179434, fax to 6333 4010 or email to YEE_wei_zhen
@psd.gov.sg
. Give your name, ministry, ministry address and telephone number. Published contributions will receive
an exclusive gift from the PS21 Office.
 
     
 
 
 
Copyright © 2004 PS21 Office, Prime Minister’s Office,
Public Service Division. All Rights Reserved.
 
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