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| To
be the best in the world |
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Permanent Secretary
Tan Guong Ching putting the Phoenix
Award blazer on
one of our recipients. |
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"How can we
work towards being the best in the world?”
This was the question 250 officers from the
Ministry of Home Affairs Headquarters (MHQ)
asked themselves as they gathered for their
2004 Corporate Retreat held on 7 and 8 May.
This theme did not come about by chance. The
Ministry’s management has always placed
great emphasis on the importance of organisational
excellence. Permanent Secretary for Home Affairs,
Mr Tan Guong Ching, had earlier set the goal
for the Ministry to achieve the Singapore
Quality Award (SQA), and directed that the
annual Corporate Retreat focus on achieving
excellence.
At the Corporate Retreat, the staff brainstormed
three pivotal questions:
|
• |
Who
are we? |
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Who
do we serve? |
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How do we serve
them? |
These questions were in keeping with the Organisational
Profile, Customer and Processes segments of
the SQA Report. Participants also discussed
the desired culture that would support the
Ministry’s drive for excellence. MHQ
staff agreed that they wanted a “united,
open and people-centred culture”.
To wrap up the retreat, Mr Tan presented two
of the Ministry’s outstanding staff
with the inaugural Phoenix Award. This award
was introduced to recognise staff who have
contributed significantly to organisational
excellence initiatives, and have displayed
the Home Team values of honour and unity in
their daily work.
Said one of the award recipients, “I
was surprised to receive such an award, and
I feel greatly honoured by this accolade.
Organisational excellence is something I believe
in passionately, and I believe that it is
an integral part of an organisation’s
development.”
With staff like these, the Home Team is well
on its way to achieving its goal of excellence.
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| MHA’s
senior management viewing one
of the many divisions’ work
plan booths. |
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By
MHA
Next: Another step towards
excellence for DMG |
