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Challenge March 2004 - Last updated 160304

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Learn about the new IM7
The Government Instruction Manual 7 (Quality Service) equips public officers with the skills and know-how to start delighting customers. This story provides a broad overview of IM7 and

animated features to enhance your discovery. You can take a “virtual tour” of IM7 to familiarise yourself with its nine sections. You can also try your hand at a crossword puzzle and win attractive prizes!

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How to make sure the butterfly cannot fly
Just as a caterpillar cannot change into a butterfly without experiencing suffering, we will never grow strong and capable without struggles and challenges in our work.

Did you catch the Heritage Express?
The National Heritage Board has found a novel way to turn journeys into joyrides. Check it out in this story.

Smart way to work
IT opens a world of endless possibilities. Find out what innovative officers at the Ministry of Foreign Affairs did to make their work
a lot simpler.

Here’s how to be ‘food smart’ at work
You can reduce your intake of calories, fat, salt and sugar by choosing healthier dishes when you eat at your workplace.

You can achieve work-life harmony
Find out how you can get a free copy of a handbook that offers practical tips on leading a happier, healthier and more balanced life.

Whatever it takes
Low Keng Kwok can juggle, walk on stilts, perform balloon sculpting and train chickens, peacocks and monitor lizards to do tricks. Get to know this officer who has been working on Sentosa for 20 years.

Successful innovation: Eyes that don’t blink
Lifeguards at public pools will welcome this innovation that can provide constant surveillance to detect drowning swimmers.
Full Story

SPF saves $5.7 million
Officers at the Singapore Police Force are really good at coming up with ways to cut costs and wastage. Get some ideas from them in this story.
Full Story

HDB revamps
e-bidding portal
Thanks to a new feature in www.place2lease.com, applicants can now get their ideal factory units in as fast as 10 minutes! And that’s not all — there are many more new services that will please customers.
Full Story

Bringing cheer to
little ones
Simple pleasures can bring a lot of joy. Volunteers from the Ministry of National Development brought a group of children longkang fishing and had loads
of fun.
Full Story

This month's quiz plus the
answers and winners for the January/February 2004 quiz.
Full Story

We would like to hear your views and suggestions on the cover story, “Learn about the new IM7”. Please write to the Editor of Challenge at PS21 Office, 29 Heng Mui Keng Terrace, Singapore 119620, fax to 6775 3461 or email to LEONG_shih_yeng
@psd.gov.sg. Give your name, ministry, ministry address and telephone number. Published contributions will receive
an exclusive gift from the PS21 Office.

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