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| The
most helpful policeman |
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| Ms Teo, SSgt Chia and Mr Tee
(fifth, second and first from right) with the
other SuperStar award winners. |
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A friendly and familiar
face at Bishan Neighbourhood Police Centre, Staff
Sergeant (SSgt) Chia Voon Yeow has earned the trust
and praises of residents in the estate. He often
offers a listening ear and a helping
hand to those in distress.
Once a lady who had a quarrel with her husband turned to SSgt Chia for help.
She was thinking of divorcing her husband. SSgt Chia counselled her and called
up her husband. He even arranged a session to talk things over with the couple.
Two weeks later, the lady called to say that their relationship had improved.
SSgt Chia said, “Some residents have no one to turn to when they have family
disputes, so they go to the police officer. If I turn them away, their disputes
can lead to family violence. I’ll do what I can to prevent family violence.
If I can’t help them, I’ll refer the cases to agencies like family
service centres.”
Sharing lessons from the heart, he said, “I’ve had bad experiences
of meeting bad retail service providers, so I tell myself I cannot be a bad service
provider. When customers come to me, I try to put myself into their shoes, find
out what they want and understand their needs so that I can serve them better.”
On the importance of delivering quality service, he added, “Providing good
service enhances our relationship with the community, which will have more trust
in us and in the services we provide. That’s important because we work
hand in hand to fight crime.”
SSgt Chia is also always on the lookout for ways to improve work processes and
customer service. He is actively involved in two WITs and has a hand in eight
projects. With such a positive attitude towards his work, it is no surprise that
he has won numerous awards and commendations.
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| Next: Delivering
babies and excellent service is her forte |
