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| MINDEF
launches two e-services |
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| NSmen
can now receive SMS pay alerts. |
Operationally
Ready National Servicemen (NSmen) are paid their
rank allowance each time they return for NS-related
activities. Whether they are employed or self-employed,
they are entitled to claim their makeup pay from
the NSmen Payments
Centre of the Ministry of Defence (MINDEF).
Recently, two new initiatives were added to the slew of initiatives introduced
over the years to make the claiming of pay more convenient for NSmen.
SMS pay alerts
From April 2003, NSmen will no longer receive hardcopy payslips sent by snail
mail. Instead, they will be notified via the Short Message Service (SMS) three
days before they are paid.
On receiving the SMS alert, an NSman can choose to check the actual amount credited
into his account by keying in his NRIC number in a preset format. Once this information
is validated, he will receive a second SMS indicating the amount. Alternatively,
NSmen can log onto MINDEF’s e-services portal, www.miw.com.sg, to check
the details of their allowance.
To ensure that SMS alerts are not sent to a wrong mobile phone user, a feature
that allows unintended recipients to notify MINDEF has been built into the system.
This feature also helps MINDEF to maintain an accurate database.
The feedback from NSmen has been positive to date. The majority indicated that
they prefer SMS alerts to hardcopy payslips.
e-Payslip
To complement the SMS pay alert initiative, MINDEF introduced e-payslips in March
2003.
NSmen can now log onto www.miw.com.sg to view their accounts and print their
payslips. In addition, they can also browse through a host of other online enquiry
functions that have been made available since April 2001.
Eighty percent of the NSmen who gave feedback indicated that they would use this
new service to check their pay details.
These two new initiatives have transformed the way of “doing business” at
MINDEF. The benefits include reduced operating costs as there is no need to pay
for hardcopy payslips, postage and handling charges. The new services are also
efficient and more convenient for NSmen. |
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| A sample of an
e-payslip that NSmen can view and print out
when they log onto www.miw.com.sg |
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By
NSmen Payments Centre, MINDEF
Next: MCDS
scores four firsts in family life campaign
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| Feedback
from NSmen on SMS alerts |
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“This
is certainly a step forward.Keep
up the good job.” |
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“Good
service! I will know earlier
when I will receive my payment.” |
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