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| Benchmarking
innovation practices |
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| The
CAAS team found the I-Exchange
Session a useful and meaningful
experience. |
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The
Civil Aviation Authority of Singapore (CAAS)
believes in benchmarking
its innovation practices against those of the best
public and private organisations in its drive to
become an innovative organisation.
It recently implemented two innovation practices under its I-Star Framework (for
more details on the framework, see this story in Challenge December
2002 issue).
The Inno-Scan initiative and the I-Exchange Session enable CAAS to benchmark
its
innovation
practices through exploration, exchange and execution.
Inno-Scan
The Inno-Scan initiative involves conducting an “environment scan” of
organisations with innovation practices, and subsequently organising visits to
these organisations.
On 25 March 2003, a study trip to the Singapore Civil Defence Force’s (SCDF)
InnoventureLAND was organised for 22 CAAS officers. Hosted by SCDF Chief Innovation
Officer Captain Alvin Tan, the trip included a presentation on SCDF’s Innoventure
Scheme and a guided tour of InnoventureLAND (for more details on the scheme,
see this story in Challenge January-February
2003 issue).
CAAS officers enjoyed the trip and found it an eye-opener. Said Mr Tan Lim Him,
Head (Baggage Control 1), Airport Management Division, “The visit to SCDF
was both enriching and inspiring. SCDF would indeed be a good yardstick by which
to measure CAAS’ innovation efforts.”
I-Exchange Session
The I-Exchange Session is a sharing session conducted with another organisation
to facilitate mutual sharing and learning of innovation practices.
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| CAAS
staff learnt about SCDF’s Innoventure
Scheme and enjoyed a tour of InnoventureLAND. |
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On
2 April 2003, CAAS initiated one such session with
officers from the Singapore Police Force (SPF).
The session was hosted by Assistant Commissioner
Rajoo V.
Gopal, Director Service Development & Inspectorate Department of SPF. It
was held at 3I-Central, the learning-cum-innovation centre located at the Ministry
of Home Affairs Headquarters. (To find out more about the centre, see this story
in Challenge June 2002 issue.)
During the I-Exchange Session, officers gave presentations on SPF’s Innovation
Framework and Management By Mistake Policy, and CAAS’ I-Star Framework.
The CAAS team then went on a tour of 3I-Central.
Positive outcomes
CAAS officers gained much information and insights from the Inno-Scan study trip
and the I-Exchange Session. CAAS will do a comparative study of the innovation
practices adopted by the organisations. It hopes to identify key areas where
it can further enhance its innovation initiatives under the I-Star Framework
in order to sustain its competitive innovation edge. |
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By Alvin Tan,
CAAS
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“An
important aspect of innovation is connectivity,
and I am happy that in our innovation
drive, our two organisations have made
the connection to share and learn from
each other.”
Asst
Commissioner Rajoo Gopal, SPF
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