Challenge July 2003 - Last updated 070703 About Challenge l Contact Us l PS21 Website     Challenge > Focus On Service July 2003 Secrets to keeping the cash register ringing Supermarkets are finding new ways to keep the customer satisfied. What lessons can we learn from them? Full Story May 2003 Slay the enemies of good service  What hinders service excellence and what are the stepping stones to success? Find out here. Full Story

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