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about various integrated e-services |
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Integrated e-services
can be grouped according to their degree of integration.Some
integrated e- services bundle information and services
provided by various agencies into a service package.
An example
is the Moving House e-Service Package under the Housing Town on the eCitizen
Portal. This service package provides all the information and e-links that are
useful to someone planning a shift.
Others unify common services offered by different agencies into a single e-service.
An example is the Civil Service One-Stop Job Portal (see story Fast
and easy way to recruit new staff), which
features jobs available in the various public agencies and allows for online
application. This project was led by the Public Service Division.
The most complex integrated e-services are those that require the simplifying
or re-engineering of processes across agencies. The integration of these services
involve the reviewing and streamlining of processes from start to end.
One example of a complex integrated e-services project is OASIS or the Online
Application System for Integrated e-Services (see story Good
news for entrepreneurs!),
led by the Ministry of Trade and Industry. Mem-bers of the public who wish to
set up a business
can complete the online
application form for licences or permits at a one-stop
licensing
portal.
The OASIS pilot system, which is currently under development, will cover licences/permits
such as the Singapore Tourism Board’s travel agent licence and IDA’s
telecom dealer licence, as well as the Central Provident Fund Board’s employer
registration service. |
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Next: Many
Agencies, One Government
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