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I
ntegrated e-services present exciting opportunities
for cross-agency collaborations and networking.
A critical success factor of integrated e-services
delivery is support from agencies in leading and
participating in such projects.
For example, the National Council of Social Services
spearheaded the work on the Online Donation Portal.
It worked with the Ministry of Finance (MOF), the
Central Provident Fund Board and more than 100
Institutes of Public Character to successfully
launch the portal in October 2002. The portal provides
a single online service for the public to donate
to any of the charities online through credit card
or by cashing their New Singapore Shares/Economic
Restructuring Shares.
To encourage the initiation and implementation
of integrated e-services, MOF provides development
funding and recurrent funding (if necessary) for
the initial years of delivering the e-services.
To ensure the long-term viability of the integrated
e-services, the participating agencies will need
to explore various cost-effective solutions and
develop their own business models.
Excelling in the area of integrated e-services
delivery is crucial for the Singapore Public Service
to fully realise its vision of “Many Agencies,
One Government” and to maintain Singapore’s
leading position in e-government. The PS Online
Team will continue to work closely with government
agencies towards this end. |
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