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| Faster
allocation of industrial premises |
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| At
www.place2lease.com,
visitors
can go on a virtual tour of new
developments such as this one. |
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With
the success of its e-bidding website for industrial
premises,
the Housing and Development Board’s Industrial
Properties Department (IPD) has taken steps to
further enhance customer service - this time
by speeding up the process of allocating industrial
units
At www.place2lease.com, interested takers of industrial units can access useful
information such as technical specifications, location maps, photographs and
floor plans to make an informed choice. They can even take a virtual tour of
two new developments in Ang Mo Kio and Yishun.
Not surprisingly, usage has risen steadily as industrialists are happy with the
hassle-free way of bidding for units. To date, over 700 units have been allocated
through the site.
In an effort to further improve customer service, IPD decided to shorten the
e-bidding period from one week to three days. Another pro-business move it took
recently was to increase the number of e-bidding cycles from one to three a month.
This way, industrialists who miss a bidding exercise can quickly participate
in the next cycle.
The results speak for themselves: In the past three months, there was a surge
in the number of allocations.
Mr Lawrence Neo, a partner of Eking Paul Services, was one of the delighted customers.
He said, “I missed an e-bidding cycle and learnt from the HDB counter staff
that there was going to be another cycle in a week’s time. I managed to
get the unit I wanted. It was the first time I used the online system and I’m
very happy with the results. Rest assured that I will use it again.”
Said Mr Sng Cheng Keh, Head of IPD, “The shorter run and more frequent
cycles help customers like Mr Neo to avoid unnecessary lead times and missed
opportunities.”
The IPD will continue its relentless efforts to identify customers’ needs
and deliver improved e-services to them. |
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By IPD, HDB
Next: The
wireless way to property management
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