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| Simple
idea to enhance online library service |
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| Mr Lim (left)
receiving his award from Dr Balaji Sadasivan,
Minister of State for the Environment
and Health, and Chairman of the SIU Political
Supervisory Committee. |
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A
simple suggestion to improve an everyday process
can impact a large number of customers. This point
was well illustrated by Mr
Lim Cheng Tiong’s suggestion to the National Library Board (NLB).
Before his suggestion was implemented, the status of reference items in the library’s
online catalogue was “Not on Loan”, which was the same as that of
items that could be borrowed. Consequently, some customers assumed that the reference
items were available for loan and proceeded to the library. They were disappointed
when they could
not borrow out the items.
Mr Lim suggested using a more suitable term to describe reference items in order
to differentiate them from items that can be borrowed out of the library.
NLB took note of his suggestion and implemented it. The status of reference items
online is now “For Reference Only”. |
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By
PS21 Office
Next: Speeding up repair work
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