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Hearing from CIVOs
 
The panelists shared many experiences from their own organisations.
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The Innovation Management discussion session gave participants the opportunity to hear from the Chief Innovation Officers (CIVOs) from three organisations: Ms Lim Huay Chih from the Public Service Division (PSD); Ms Koh Lin Net from the Ministry of Law (MinLaw) and Mr Alvin Tan from the Civil Aviation Authority of Singapore (CAAS).

Many ideas were shared, including the need to inject creativity into officers’ work life, and to encourage officers to view work from a creative perspective and find or adapt suitable approaches to suit the context of their organisations.

Reasons for innovating

For instance, even the starting point can be different. The CAAS had to innovate for survival, given the intense competition from regional airports (see this story: Innovation@Work). As for MinLaw and PSD, the push for innovation came from top management, who believe in its importance for the future of the organisations.

Driving innovation
MinLaw believes that everyone has the capacity to innovate. A ministry-wide Innovation Festival was organised in 2001 to cascade the message to all officers and to translate its new vision into action.

PSD believes that innovation is critical for the Public Service and must become a way of life in every organisation. Part of its strategy was to create an ideas framework that integrated SSS, WITs and Innovation into one simple system for all ideas called the Exciite system. Exciite ensures that all innovative ideas are carefully considered and nurtured. An Innovation Panel was also set up as an avenue for officers to get resources and support for innovative projects.

Key learning points
The session emphasised the importance of creating a passionate culture for innovation to thrive. Besides supportive leaders, it is vital to create awareness for the need to innovate, equip people to innovate through training, and provide an open platform for all ideas to be surfaced and considered and a framework to nurture and encourage risk-taking.
The three panelists also agreed that to sustain the innovation drive in an organisation, there has to be a network of like-minded people who will actively promote innovation and ensure a constant flow and exchange of new ideas.
 
 

By PS21 Office

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