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| A
hothouse of quality ideas |
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| Mr
Tan (third left) was impressed
by the number and quality of
the ideas generated during the
mass brainstorming session. |
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Some
1,200 staff generated numerous quality ideas,
190 ideas were evaluated,
the 10 best ideas were selected and those who proposed
the winning ideas were rewarded - all within
two hours. How was that impossible? Read on to
find out how the officers of the Singapore Police
Force (SPF) did it.
With
the inspiring theme, “Our Service Excellence
Journey - Challenges in a New Environment”,
the recent SPF Service Excellence Day brought
to light the importance of having an innovative
service mindset to sustain service improvements in the SPF.
One of the key events of the day was the “Thinkathon” where some
1,200 SPF officers from all units and of all ranks gathered at the Nanyang
Polytechnic Auditorium for a mass on-site brainstorming session. Given just
60 minutes, they were challenged to generate as many ideas as they could to
enhance service levels at the SPF.
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| Some 1,200
officers generated ideas on improving
service in the SPF. |
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A consultant from Service Quality Centre who specialises in creativity, innovative
thinking and innovation solutions facilitated the Thinkathon. The consultant
taught the participants to apply a special technique to generate many ideas.
The ideas, which were recorded on worksheets, were submitted at the end of
the 60-minute session. Evaluations were then conducted at the individual and
group levels by a team of evaluators using a set of criteria. At the end of
the session, the guest of honour, Permanent Secretary (Home Affairs) Tan Guong
Ching, presented awards to those who had proposed the top 10 ideas.
It was extremely rewarding to see numerous ideas being generated during the
session. One of the winning ideas was to place SPF officers in customer-centric
public and private organisations to learn from their best practices.
Said Assistant Commissioner Rajoo V. Gopal, Director Service Development & Inspectorate
Department of SPF, “The Thinkathon served to reinforce the fact that
there are many creative ideas out there, floating in the minds of SPF officers.
But we shouldn’t wait for another event such as the Thinkathon to generate
ideas. We should continually seek to generate ideas that can transform our
work environment and enhance our professionalism.” |
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By
Service Quality Centre Pte Ltd
Next: Why the Thinkathon?
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