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| Faster
service at CPF Board |
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In
2000, the launch of a special Central Provident
Fund (CPF) top-up exercise where $250 was credited
into every CPF member’s Ordinary Account resulted
in an influx of members aged 55 and above withdrawing
cash from their accounts.
The system for withdrawing cash was slowed down
by the large number of transactions being processed
concurrently. During peak periods, CPF Board officers
had to wait for 60 seconds before the computer system
indicated the completion of a transaction.
Ms Neo Bee Sim from the Board’s Computer Services
Department suggested changes to the withdrawal system.
As a result, the system was re-engineered and the
database records were re-designed to speed up the
process.
Thanks to Ms Neo’s suggestions, the Board
now saves about $180,000 in manpower costs annually.
The average waiting time per transaction has been
reduced from 60 seconds to 3 seconds, meaning CPF
Board officers can now handle 12,000 withdrawal
applications daily compared to 5,000 previously.
For her creativity, Ms Neo won the Best Staff Suggestion
Award during the PS21 ExCEL Award Ceremony 2002.
Sharing her approach to problem-solving, Ms Neo
said, “We should not perceive a problem as
a problem when it arises. Instead, we should perceive
it as an opportunity for us to improve further.” |
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| By
Neo Bee Sim, CPF Board
Next: Celebrating the spirit
of innovation |
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