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| A quick glance
at what's happening in the Public Service |
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Today’s leaders won’t necessarily
be tomorrow’s leaders. As customer expectations
rise and other countries improve on service delivery,
Singapore must do more to stay ahead. This reminder
came from global consulting company Accenture in
its presentation at the PS21 Service Excellence
Forum on 6 February.
Organised by the PS21 Office and Civil Service College,
the forum brought together speakers from the Central
Provident Fund Board, Singapore Police Force and
Singapore Tourism Board, who panelled a discussion
on their experiences of handling customer service
challenges.
Going back to the basics of service excellence was
Sentosa Leisure Group’s Ms Bernadette Toh.
Service, she said, is about being real and genuine,
and must start “from the inside out”. |
JTC Corporation (JTC) customers can now enjoy faster
and easier access to all of JTC’s e-services
at the click of a button.
As part of its efforts to shorten administrative
processes for its customers and help businesses
to save time and cost, JTC embarked on a complete
website revamp. All JTC information and e-services
have been consolidated onto Krypton, a one-stop
information site accessible at www.jtc.gov.sg.
Already, feedback from users has been positive.
Said Mr Vincent Chia, General Manager of Kimly Food
Holdings Pte Ltd: “We particularly like the
ease of navigation and user-friendliness of Krypton.
The prompt online reminders for viewing e-statements
are most useful.” |
Trailblazing agencies convened at the inaugural
X-PSC (Exporting Public Service Capabilities in
Governance, Regulation and Master Planning) Forum,
organised by the World•Singapore
Action Team, on 8 February.
In line with the theme “Bringing Our Best
Beyond Our Boundaries”, the top brass from
Singapore Cooperation Enterprise, Republic Polytechnic,
Singapore Garden City Pte Ltd and PUB shared their
experiences of exporting Public Service capabilities
in areas such as township planning, landscaping
and water recycling consultancy to countries in
Asia, Australia and the Middle East.
Mr Chuah Hock Seong, Chief Executive Officer of
Singapore Garden City
Pte Ltd, summed it up best when he said that agencies,
when exporting, must have an open mindset and “be
prepared to accept any outcome”. |
The Ministry of Defence (MINDEF) has been honoured
in the prestigious CIO Asia CIO 100 Index 2007 for
its use of information technology to deliver value
to the National Service (NS) community through the
NS Portal. The award lists the top 100 Asian organisations
that have delivered strategic value by deploying
infocomm technology in
their businesses.
Launched in late 2006, the portal now registers
300,000 users from the Singapore Armed Forces, Singapore
Civil Defence Force and Singapore Police Force.
It provides a single platform with all NS-related
information and services for the NS community, members
of the public and employers of NSmen.
Among a whole suite of lifestyle offerings, and
mobile and eservices is an online community-building
feature that allows NSmen to keep in touch with
their NS buddies, and for unit commanders to interact
with their men. |
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