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| iGov2010:
The next big leap! |
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| Mr Lim speaking at the iGov Forum in May. |
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The Singapore Government has completed its three-year e-Government Action Plan II (eGAP II) launched in 2003.
This commitment to developing an
e-Government has brought recognition to the country with Singapore topping the
e-Government sub-index of the World Economic Forum Global IT Report from 2002 to 2006 consecutively, and being consistently ranked among the top three in Accenture’s annual global e-Government Leadership Report since 2000.
Building on the achievements of eGAP II, a new S$2-billion, five-year IT masterplan for Government called iGov2010 was launched.
Said Mr Raymond Lim, Minister in the Prime Minister’s
Office and Second Minister for Finance and Foreign Affairs,
who unveiled the plan
at the iGov Forum held on 30 May 2006: “The principle
to think ‘customer’ and ‘start with the user in mind’
in everything we do remains the same in iGov2010.
“Rather, what is new is the strengthened focus and emphasis on transcending organisational structures, changing rules and procedures, to reorganise and integrate the Government around customers’ and citizens’ needs and intentions.”
The iGov2010 vision is for an Integrated Government (iGov) that delights customers and connects citizens through infocomm.
The plan, which was developed in consultation with the people, private and public sectors, comprises four main thrusts:
Firstly, by increasing the reach and richness of e-services provided, iGov2010 hopes to make government e-services more widely accessible and to deliver more proactive, responsive, user-friendly and integrated e-services. One key initiative is to deliver more useful services to customers through their mobile phones.
Secondly, iGov2010 will leverage infocomm technologies to actively engage citizens in the policy-making process and strengthen the Government-citizen relationship by making information on government websites more interesting, vibrant and easily understood. The Government Online Consultation Portal will be enhanced to better meet users’ needs.
Thirdly, the Government will continually improve the capacity and capability of public agencies by sharing more processes, data and systems across the public sector. The Singapore Government Enterprise Architecture will help to identify potential business areas for inter-agency collaboration. Infocomm will also be used to enhance public officers’ capabilities and transform the way they work.
Finally, private sector growth will be promoted through partnerships with public agencies in innovative infocomm projects to enhance Singapore’s national competitive advantage. Where possible, the Government will release the relevant intellectual property rights of iGov solutions to the companies so that they can export these solutions.
Urging all public agencies to collaborate and also work
with the private and people sectors to achieve the iGov2010
vision, Mr Lim said: “Only by doing so, can we be an ‘Integrated
Government’ — a one-stop, non-stop government at
its best.” |
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By IDA
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